Shipping PolicyUpdated a year ago
SAME DAY SHIPPING on almost every Thumper Fab product in our store!!
We go above and beyond in our packaging your order to make sure it arrives ready to install and get #Thumpin!
All roofs and cages ship via a large pallets on an LTL/Freight Truck. Please note that LTL/Freight shipments always have to have someone to sign for the item(s), or they will NOT be delivered.
We can ship to virtually any address in the world. Due to restrictions, some products cannot be shipped to international destinations. Please email [email protected] for international shipping rates.
Dozens of our products will ship the same day if ordered before 1pm CST, but most products ship within two business days. A separate tracking number will be emailed to you for each shipment. If an item is on backorder, we will notify you by phone or email.
*IMPORTANT* DAMAGED ITEMS DURING SHIPPING
Although we strive to make sure your items, BIG & SMALL, are packed extremely well, sometimes negligence by the carriers and shipping companies that are handling your items occurs.
IF YOU RECEIVE your freight or package(s) and there appears to be significant damage, you must either ACCEPT OR DENY the shipment(s).
IF YOU ACCEPT, you understand that the freight and any damage that has occurred is NOT the responsibility of the freight/shipping carrier, or Thumper Fab.
IF YOU DENY the freight or package(s), we will file a claim and do our best to get you a replacement quickly. Replacement items can take up to 2-4 weeks depending on production backlog, but we ALWAYS try to get them out quickly.
If you have accepted the freight, and realize later there was damage, you can contact the freight company and file a claim. We can help by sending a value for the said damage.
We are not able to submit a damage claim AFTER the items have been installed.
Please know, we want our items to get to you in perfect condition, every time. It is physically impossible, and damage does happen. We hope that you let us handle it on your behalf so we can make sure you are a happy customer.