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Thumper Fab

Questions? Concerns? Get all the answers here, at the Thumper Fab Help Center. Information on shipping, returns, privacy and everything else you wanna know. 

Thumper Fab Help Center

I do have your order confirmed. We have sent this to production and will update with tracking as soon as it ships. Most of our orders that need to be made typically take 2-3 weeks. Custom Color items typically take 4-5 weeks for the custom color to be ordered and applied. 

Thank you for your order and we look forward to getting this out to you and seeing it installed on your ride! 

At Thumper Fab, we take pride in producing high-quality, American-made products. Our dedication to craftsmanship and excellence means that each item is meticulously designed and manufactured to meet the highest standards. This commitment, however, al

<p id="isPasted">At Thumper Fab, we take pride in producing high-quality, American-made products. Our dedication to craftsmanship and excellence means that each item is meticulously designed and manufactured to meet the highest standards. This commitment, however, also influences our lead times. Here, we explain what lead times are, why they matter, and what you can expect when ordering from Thumper Fab.</p><h3 id="what-are-lead-times">What Are Lead Times?</h3><p>Lead time refers to the period from when you place your order until your product is ready for shipment. This time frame includes several crucial stages such as design finalization, material procurement, production, quality assurance, and packaging.</p><h3 id="why-do-lead-times-vary">Why Do Lead Times Vary?</h3><p>Several factors can influence lead times, including:</p><ol><li><strong>Product Complexity</strong>: Custom and intricate designs require more time to ensure precision and quality.</li><li><strong>Material Availability</strong>: Sourcing premium materials can sometimes lead to longer procurement times, especially if they are specialized.</li><li><strong>Production Volume</strong>: Higher order volumes can extend lead times as each product is crafted with care and attention to detail.</li><li><strong>Seasonal Demand</strong>: During peak riding seasons the demand for our products increases which may impact lead times.</li></ol><h3 id="our-commitment-to-quality">Our Commitment to Quality</h3><p>Every product at Thumper Fab is made in the USA, supporting local industries and ensuring superior quality. Our commitment to maintaining these standards means that we may take additional time to perfect each item, but this ensures you receive the best possible product.</p><h3 id="current-lead-times">Current Lead Times</h3><p>We strive to keep our customers informed about our current lead times. Typically, our lead times range from:</p><ul><li><strong>Standard Products</strong>: 1-4 weeks</li><li><strong>Custom Color Orders</strong>: 8-12 weeks</li><li><strong>Audio Roofs / Non-Audio Roofs</strong>: Ranger &amp; Defender are IN-STOCK. Other models: Black (1-2 weeks), Custom Color (8-10 weeks)</li><li id="isPasted"><strong>Roll Cages</strong>: Raw &amp; Black (3-5 weeks), Custom Color (5-6 weeks)</li><li id="isPasted"><strong>Long Travel Suspension</strong>: Raw &amp; Black (4-8 weeks), Custom Color (8-12 weeks)</li><li><strong>Wheels &amp; Tires</strong>: these items are typically in stock and are ready to ship in 1-2 business days.&#xA0;</li><li><strong id="isPasted">Half Doors:&#xA0;</strong>3-4 weeks</li><li><strong id="isPasted">Winch Headache Racks:&#xA0;</strong>3-4 weeks<strong><br></strong>&#xA0;</li></ul><h3 id="how-to-check-your-order-status">How to Check Your Order Status</h3><p>We work hard to adhere to the lead times above. You can check the status of your order through your account on our website or by contacting our customer service team. We are committed to keeping you updated throughout the process and will notify you as soon as your product ships with tracking information.</p><h3 id="expedited-services">Expedited Services</h3><p>For customers needing their products sooner, we offer expedited services on select items. Please contact our customer service team to inquire about availability and additional costs associated with expedited production and shipping.</p><h3 id="customer-support">Customer Support</h3><p>If you have any questions or concerns about your order, our dedicated customer support team is here to help. You can reach us via:</p><ul><li><strong>Email</strong>: <a rel="noreferrer" style=" text-decoration: none;">support@thumperfab.com</a></li><li><strong>Phone</strong>: 1-903-472-0928</li><li><strong>Live Chat</strong>: Available on our website during business hours</li></ul><h3 id="conclusion">Conclusion</h3><p>At Thumper Fab, we understand that waiting for your order can be challenging, but our focus on quality and craftsmanship ensures that it is worth the wait. We appreciate your patience and support as we continue to deliver exceptional products that are proudly made here in Marshall, Texas.</p><p>Thank you for choosing Thumper Fab.</p><hr><p><strong>Note</strong>: The lead times mentioned are subject to change based on current demand and production capacity. Always refer to the latest updates provided by our customer care team.</p>

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